We pride ourselves on the quality of our jewellery and excellence in Customer Service, therefore we want you to be completely satisfied with your jewellery. If however, in the rare occasion you are not completely satisfied with the goods for any reason you may return them, unworn within 28 days and we’ll exchange them or refund your money.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please email sales@orehandmade.co.uk
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 28 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
Exchanges
We only replace items if they are defective, damaged or occasionally (in certain circumstances) we will replace at our discretion (based on the individual case).
If you need to exchange it for the same item, send us an email to sales@orehandmade.co.uk and send your item to: Ore Handmade, The Cottage, 5 Dag Lane, Bozeat, Northamptonshire NN29 7JJ
Shipping
To return your product, you should mail your product to: Ore Handmade, The Cottage, 5 Dag Lane, Bozeat, Northamptonshire NN29 7JJ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.